✅ Create Nuggets of content on the go to make sure information quickly shared in Slack is not lost.
✅ Search and Send existing Nuggets of content through Slack chat.
Send Content
You can send useful content to a team member by submitting the /hownow command. When used with your keyword, it then displays (to you only at first), all of the content available (that you have access to) within HowNow that you can then share with your colleague.
For example...
Amrit is having immediate trouble with a customer
Kelly helps by using (in their direct message chat) the /hownow data breaching command
Multiple content types appear related to "data breaching"
Kelly clicks Send Content on the desired material
Amrit within seconds has the information he needs to help the customer
Note✨: Points to remember when sharing...
Ensure to put a space between the command, and your search term, e.g: /hownow design.
You can only share one content item at a time, per conversation/channel. It isn't possible to share material in one go, across multiple conversations.
There is also an option to View Content, taking you to your workspace, and directly to the landing page of your chosen content.
Create Content
You can create a Nugget from Slack, so others can get educated on key topics, especially if the ideas/teachings are from an Expert in your org.
For example...
Steve from the Media team has just shared a dialogue of text for a promotional video to be filmed, as part of his org's marketing strategy.
Xavier can now share this dialogue as a Nugget, with the entire Sales team, who will be speaking in the video.
If someone shares something useful in a Channel (like an article or link) select the 3-dots menu on the message and then Send message as Nugget.
This opens the Create Nugget pop-up, allowing you to add a Title, assign it to one of the existing Channels from your organisation's workspace, and choose a Group to assign it to, as well as amending the content's copy.
This will be directly published to your HowNow workspace, ready for your teams to start learning.
Be notified about Content
Always be in the know with notifications in Slack whenever new knowledge is shared with you - just visit the HowNow App Channel under Apps in your Slack space.
Watch a quick video demo below...
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