The Mandatory feature makes all content compulsory across your organisation’s workspace. Whether for compliance-based training, or any other form of compulsory learning, the Mandatory toggle button - found when creating content in the Studio - is the only way to set content up like this.
Note✨: To find out where Mark as Mandatory is located, for your desired content type, head to the content creation chapter/steps, of its support article.
Previously the @Must Do Channel tag was used as a way to turn regular content into compulsory/compliance training. However the Mandatory toggle has replaced this.
This means that although the Must Do Channel still exists and can be used, it will operate in the same way a regular Channel would.
With this change, the following expectations are true…
All content types from the Studio, can be set up as Mandatory. This includes Easygenerator but excludes Guru).
HowNow+ content can also be set up as Mandatory.
Any content that was assigned the Must Do Channel, prior to the change over to Mandatory, would have been set to Mandatory automatically. This includes if the content was…
Published content
Draft content
Unpublished content
Scheduled Content
Mandatory toggle can be switched on for content created via the
Web app
Extension
Mobile
Slack
MS Teams
Mandatory data can be viewed via the…
Content page
Users page
Group sub-page > Learning History tab
Filters and Exports from these pages
Content History Logs
The Mandatory tab on the Homepage has not changed its functionality - just the name/label previously from "Must Do".
HowNow’s AI Guru can provide updates on how much Mandatory content has been completed by your team members, via Line Manager View.
You can select the preset option: “What’s the completion status of all mandatory training?”
FAQs and Caveats
When the Mandatory option is turned on for a Pathway, content included within it (Steps) are not automatically set as Mandatory themselves. This would need to be applied to the content individually.
Users who’ve already completed Mandatory content, but were unassigned later, will still have their completion reflected correctly.
Did I lose any Must Do content during the switch?
No. All existing MustDo content has been automatically set with the Mandatory toggle on.
Are my reports broken?
Reports will have remained the same, with no effect on values and percentages. Only the labels and column names have been updated to “Mandatory”.
Are bookmarked URLs broken?
No. Any workspace URLs that used the term “must_do” or “must-do” redirect to the new Mandatory pages.
With all previously assigned “@MustDo” content being switched to Mandatory, If I remove content from the Must Do Channel now, does it stop my content from still being Mandatory?
Channel assignment no longer influences whether content is Mandatory, so this won’t affect the content’s status, if removed.
If I duplicate content that has an active Mandatory toggle, will it stay active?
Yes. The Mandatory toggle will be left active.