INTERNAL — requires review
This draft has claims that haven't been checked in the live platform. Check the yellow notes before publishing.
If you've forgotten your HowNow password, request a reset link from the sign-in page. If you know your password and want to change it, see Change your password instead.
Request a reset link
Go to your organisation's HowNow web address.
Select Forgot Password?, under the Password field.
On Reset Your Password, enter your Work Email and select Next.
You're returned to the sign-in page with the message "If your email address exists in our database, you will receive a password recovery link at your email address in a few minutes." This message appears whether or not the address has an account, so check you typed it correctly.
Set a new password
Open the email Your password reset instructions and select Change Password.
On Set a New Password, enter a New Password of at least 8 characters, then enter it again in Re-enter Password.
Select Reset Password.
You're signed in and taken to Home, with the message "Your password has been updated. You are now signed in."
Needs review (internal)
Only the request step was checked live, with an address that has no account. Request a reset for a test account with inbox access and check the email subject and button, the Set a New Password page and the confirmation.
Good to know
Use the newest email. Each request replaces the previous link, and the email says links expire after 24 hours.
Resetting your password signs you out of the HowNow mobile app.
The reset email is sent even if you've turned off email notifications.
If there's no Forgot Password? link, your workspace uses Google or company single sign-on, so there's no HowNow password to reset. Use that sign-in button instead.