Reactivate someone to give them back their HowNow access, for example when they return from a career break. Their learning history is still on their account.
Before you start
You need Admin access.
Reactivating uses a seat. If your workspace has no seats left, the person isn't reactivated.
People added through your HR system or SFTP can't be reactivated here. Bring them back in that system instead.
Reactivate someone
In the sidebar, select Manage › People.
Select the Status filter and tick Deactivated. Deactivated people are hidden until you do this.
Search for the person, select … at the end of their row, then Activate.
The change happens straight away, with no confirmation. You'll see Successfully processed 1 user, and their status changes to Active if they had signed in before, or Invited if they never had.
Note: Reactivation doesn't send the person an email. Let them know they can sign in again.
Afterwards
Set who they report to again. Deactivating cleared it, and reactivating doesn't restore it.
If they managed people previously, restore their Direct Reports.
Good to know
You can reactivate only one person at a time. There's no bulk Activate.
On the person's profile, … › Activate User does the same thing but asks you to confirm first.