INTERNAL — requires review
This draft has claims that haven't been checked in the live platform. Check the yellow notes before publishing.
Connect your organisation's Credly account so creators can add Credly badges to courses and pathways.
Before you start
You need Admin access.
You need an authorisation token for your Credly organisation. Create one in Credly's organisation settings, or ask whoever manages your Credly account.
If you don't see Credly in Apps › Connectors, contact your HowNow customer success manager.
Connect Credly
In the sidebar, select Apps, then the Connectors tab.
Under Available Connectors, select Enable on the Credly card. Enable Credly opens.
Paste your token into Authentication token, then select Enable. HowNow checks the token, which usually takes a few seconds.
Note
If you see That token didn't work, copy the whole token from Credly again and retry.
In Credly enabled, choose who else hears about it:
Notify Them emails your colleagues when the import finishes.
Not Now closes the window without telling anyone.
Warning
The window mentions Managers and Contributors, but Notify Them also emails every Admin in your workspace.
Credly moves to Enabled Connectors. About two minutes later HowNow starts importing your badges. When it finishes, you get an email titled "All Set! Your Credly Badges have arrived in your HowNow Workspace." If your Credly account has no active badges, the email says "Credly connected! We're ready to sync your badges." instead.
Good to know
Only active templates are imported. Draft and archived templates are skipped. Badges you publish in Credly later are brought in automatically.
One organisation per token. If your token can see more than one Credly organisation, HowNow connects the first one.
You can't disable Credly during the import. Disable stays unavailable until the import email arrives.
To check what was imported, see Find a Credly badge and its ID.
Needs review (internal)
Written from code: Credly isn't listed at all in Apps › Connectors on the test workspace (neither Enabled nor Available), so nothing here was seen live (KF-241). Check: the Credly card, the token window labels, the rejected-token message, the Credly enabled window, both emails, who receives Notify Them, where to create the token in Credly, and whether "contact your HowNow customer success manager" is the right route when Credly isn't listed.