MS Teams notifications help all Users to stay updated on new learning content, requests and other forms of activity across your organisation's work space.
To ensure all existing Users (added to your work space prior to 5 Sept 2023) are able to receive notifications automatically — without needing to complete an action on the app first, such as sharing content or searching — your organisation's MS Teams account admin, must follow these steps...
Add the HowNow MS Teams app to a team you have created. This must include all Users you wish to give access to the app (i.e, your entire organisation).
These Users need to be active on your work space, and have the same email address, on both HowNow and MS Teams, in order for the connection to be successful.
Select the Teams tab on your left side panel, then Create a team. In the pop-up, select to create From scratch, then select the Org-wide option.
3. Give your team a name, then select Create.
4. Add the HowNow app to your newly created team. To do this...
Go to Apps
Search for HowNow and select it
Click on the Open button
Select Add to a team from the drop-down list
5. In the following pop-up, select your team (located underneath "Type a team or channel name", then Set up a bot.
This will set up a Channel for your new team to use. In this example, the team name is connect HowNow app, while the channel is General.
6. You will need to share a channel link with your HowNow CSM. To do this...
Go to the Teams tab, on your left side panel.
Select your channel name
Select Get link to channel
7. In the pop-up, copy the channel link, and share this with your CSM. Our team will do the rest, to ensure that your Users begin receiving notifications straight away!
Note❗: The following points are important to remember, as exceptions once your MS Teams app has been installed for all users...
All Users who are already active on your HowNow work space, will automatically have the MS Teams app installed, and will begin receiving notifications on their Teams account. They must meet this criteria.
Users who have been added to your organisation's Teams account, but have not been onboarded as active Users to your HowNow work space, won't receive notifications as the HowNow app won't be automatically installed.
Once these inactive Users have been onboarded to your work space, they will need to manually interact with the HowNow app within MS Teams, in order to trigger notifications. They can do this by:
Sharing content via the HowNow app, to your MS Teams chat
Searching for content via the HowNow app in MS Teams
If you need any assistance with the step outlined in this article, don't hesitate to get in touch with our Support Team, to help you along.
Watch our quick video tutorial below
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