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FAQS & Troubleshooting
Find the answers to our FAQs around content, your passwords, system requirements and more.
Emergency ContactContact us during an emergency.
HowNow's Privacy PolicyWe respect and value your privacy - take a look at our policy below.
How does HowNow's Personalised Learning work?Want to learn how the platform works and how you can improve your content recommendations? Well, look no further...
HowNow's Terms of ServiceThe T&Cs and Legal Stuff about how you use the platform
HowNow's Minimum System RequirementsTo get the best out of HowNow - there's a few thing we'll need from you!
HowNow's Accessibility SupportHowNow is happy to include as standard the below features to ensure maximum accessibility for all of our Users.
Notifications explainedWe use Email, Web and Mobile App notifications to let your Users know when they've been assigned to certain types of content.
How to reset or change your PasswordReset or Change your password - it happens to all of us!
How to create test UsersNeed to test your learning pathways and onboarding journeys from your end User perspective? We have got you covered in this support article!
Troubleshooting progress tracking for SCORM CoursesFor if your User has Completed a SCORM Course but the Dashboard says otherwise.
Troubleshooting the Zoom IntegrationFinding it difficult to connect to Zoom? Check the steps below!
Troubleshooting unreceived email invitationsIf a User tells you they've not received their invitation, there are some actions to take from your side to check!