Notifications explained

We use Email, Web and Mobile App notifications to let your Users know when they've been assigned to certain types of content.

Alfie avatar
Written by Alfie
Updated over a week ago

Sending notifications is a great way of sharing information with your Users - to let them know that there's content waiting for them. We use Web App, Mobile App and Email Notifications in order to share this info with your Users!

In this article, we'll go over what triggers each type of notification to your Users so you can stay in the know πŸ™Œ

Note✨: If individual Users have chosen to not receive notifications, this will override the Author's original option to send notifications to assigned Users.

Action

Email Notification πŸ“§

Web App Notification πŸ’»

Mobile App Notification πŸ“±

Specific User is assigned to content

βœ”
​(If "Send an e-mail" toggle is switched on)
Assigned Users

βœ”
Assigned Users

βœ”
Assigned Users

Specific Learning Group assigned to content

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​(If "Send an e-mail" toggle is switched on)
Group 's Users

βœ”
Group's Users

βœ”
Group's Users

"Everyone" assigned to content

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​(If "Send an e-mail" toggle is switched on)
All Users of the workspace

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All Users of the workspace

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All Users of the workspace

Specific User, Learning Group or "Everyone" assigned to Live Class, Webinar or Event with booking slot present

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​(If "Send an e-mail" toggle is switched on)
Assigned Users

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Assigned Users

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Assigned Users

Auto-enrolled onto a Live Class, Webinar or Event

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(Exception: an email will still be sent out, even if the toggle is not switched on)

Assigned Users

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Assigned Users

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Assigned Users

Booked or Author: Live Class, Webinar or Event Reminder (as early as 1 hour before the start time, or instantly, if published minutes before the start time)

βœ”
Assigned Users

βœ”
Assigned Users

❌

Booked or Author: Live Class, Webinar or Event Cancelled

βœ”
Assigned Users
Author

βœ”
Assigned Users
Author

βœ”
Assigned Users
Author

Deadline Reminder (1 week AND 1 day before, if content is still not complete)

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Assigned Users

βœ”
Assigned Users

❌

User is added to a Learning Group

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Added User

βœ”
Added User

βœ”

New User Invited

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Invited User

❌

❌

Password Reset Instructions

βœ”
User who requested

❌

❌

Badge/Certificate Reward

βœ”
Assigned Users

βœ”
Assigned Users

βœ”
Assigned Users

Assessment Marked

βœ”
Assigned Users

βœ”
Assigned Users

βœ”
Assigned Users

@ Replies in Discussion

βœ”

Only the thread starter

βœ”
Assigned Users

βœ”
Assigned Users

Learning Request Approved

βœ”
User who requested

βœ”
User who requested

❌

Learning Request Rejected

βœ”
User who requested

βœ”
User who requested

❌

Received new Message

βœ”
User in conversation

βœ”
User in conversation

βœ”
User in conversation

Group is assigned to a New Channel

❌

βœ”
All Group's Users

βœ”
All Group's Users

Team Member publishes Content

❌

βœ”
Assigned Users

βœ”
Assigned Users

User Added to a New Learning Group

❌

βœ”
Added User

❌

Users' Role Changed

❌

βœ”
User who's had their role updated

βœ”
User who's had their role updated

User on Live Class/Webinar/ Event

Waiting List has an opportunity to book

❌

βœ”
Assigned Users

βœ”
Assigned Users

Skill Endorsement request

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Endorsee

βœ”
Endorsee

βœ”
Endorsee

Skill Endorsement received

βœ”
User who requested

βœ”
User who requested

βœ”
User who requested

Contributor, Manager or Admin Roles Only

Action

Email Notification πŸ“§

Web App Notification πŸ’»

Mobile App Notification πŸ“±

Live Class, Webinar or Event Booking (as Author)

βœ”
Author
Collaborator

βœ”
Author
Collaborator

❌

Pending Content Verification

❌

βœ”
Verifier

❌

Upcoming Content Verification

❌

βœ”
Verifier

❌

Inappropriate Lesson Reported

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All Admins of your workspace

βœ”
All admins of your workspace

❌

User submits an Open Answer or Multi-Media Assessment

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Author
Collaborator

βœ”
Author
Collaborator

❌

Learning Request received

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Admin
Manager

βœ”
Admin
Manager

❌

Lower Limit of Live Class/Webinar/Event Bookings not met (if this is enabled)

βœ”
Author
Collaborator

βœ”
Author
Collaborator

❌

User comments using the Discussion feature

❌

βœ”
Author

βœ”
Author

User "Likes" content

❌

βœ”
Author

βœ”
Author

Premium Content Request (Admin Only)

❌

βœ”

βœ”

If you're still not sure about what sends out Notifications, don't be too shy to ask the HowNow team by clicking on our chat!

Note✨: You can choose to opt-out of Email Notifications by visiting your Settings from "My Profile". By default the original email setting for a content item, created by an Author, will take precedence, until you make this change to override it.

Find out more about managing your Notifications: How to manage your Profile


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