Sending notifications is a great way of sharing information with your Users - to let them know that there's content waiting for them. We use Web App, Mobile App and Email Notifications in order to share this info with your Users!
In this article, we'll go over what triggers each type of notification to your Users so you can stay in the know 🙌
Note✨: If individual Users have chosen to not receive notifications, this will override the Author's original option to send notifications to assigned Users.
Action | Email Notification 📧 | Web App Notification 💻 | Mobile App Notification 📱 |
Specific User is assigned to content | ✔ | ✔ | ✔ |
Specific Learning Group assigned to content | ✔ | ✔ | ✔ |
"Everyone" assigned to content | ✔ | ✔ | ✔ |
Specific User, Learning Group or "Everyone" assigned to Live Class, Webinar or Event with booking slot present | ✔ | ✔ | ✔ |
Auto-enrolled onto a Live Class, Webinar or Event | ✔ | ✔ | ✔ |
Booked or Author: Live Class, Webinar or Event Reminder (as early as 1 hour before the start time, or instantly, if published minutes before the start time) | ✔ | ✔ | ❌ |
Booked or Author: Live Class, Webinar or Event Cancelled | ✔ | ✔ | ✔ |
Deadline Reminder (1 week AND 1 day before, if content is still not complete) | ✔ | ✔ | ❌ |
User is added to a Learning Group | ✔ | ✔ | ✔ |
New User Invited | ✔ | ❌ | ❌ |
Password Reset Instructions | ✔ | ❌ | ❌ |
Badge/Certificate Reward | ✔ | ✔ | ✔ |
Assessment Marked | ✔ | ✔ | ✔ |
@ Replies in Discussion | ✔ Only the thread starter | ✔ | ✔ |
Learning Request Approved | ✔ | ✔ | ❌ |
Learning Request Rejected | ✔ | ✔ | ❌ |
Received new Message | ✔ | ✔ | ✔ |
Group is assigned to a New Channel | ❌ | ✔ | ✔ |
Team Member publishes Content | ❌ | ✔ | ✔ |
User Added to a New Learning Group | ❌ | ✔ | ❌ |
Users' Role Changed | ❌ | ✔ | ✔ |
User on Live Class/Webinar/ Event Waiting List has an opportunity to book | ❌ | ✔ | ✔ |
Skill Endorsement request | ✔ | ✔ | ✔ |
Skill Endorsement received | ✔ | ✔ | ✔ |
Contributor, Manager or Admin Roles Only
Action | Email Notification 📧 | Web App Notification 💻 | Mobile App Notification 📱 |
Live Class, Webinar or Event Booking (as Author) | ✔ | ✔ | ❌ |
Pending Content Verification | ❌ | ✔ | ❌ |
Upcoming Content Verification | ❌ | ✔ | ❌ |
Inappropriate Lesson Reported | ✔ | ✔ | ❌ |
User submits an Open Answer or Multi-Media Assessment | ✔ | ✔ | ❌ |
Learning Request received | ✔ | ✔ | ❌ |
Lower Limit of Live Class/Webinar/Event Bookings not met (if this is enabled) | ✔ | ✔ | ❌ |
User comments using the Discussion feature | ❌ | ✔ | ✔ |
User "Likes" content | ❌ | ✔ | ✔ |
Premium Content Request (Admin Only) | ❌ | ✔ | ✔ |
If you're still not sure about what sends out Notifications, don't be too shy to ask the HowNow team by clicking on our chat!
Note✨: You can choose to opt-out of Email Notifications by visiting your Settings from "My Profile". By default the original email setting for a content item, created by an Author, will take precedence, until you make this change to override it.
Find out more about managing your Notifications: How to manage your Profile