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Transfer workspace ownership

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Written by Sunil Sharma

If your workspace owner is leaving or changing role, HowNow can make someone else the owner. There's no option to do this yourself in the app.

Before you start

The new owner should already have Admin access. Being the owner doesn't give access to workspace settings on its own.

Ask HowNow to transfer it

  1. Choose an Admin to be the new owner.

  2. Contact HowNow support or your Customer Success Manager.

  3. Give them your workspace name, and the new owner's name and email address.

Once it's done, the new owner's name appears in Settings › General under Workspace owner.

Good to know

  • Do it before the current owner leaves. If the owner's account is deactivated first, HowNow automatically makes your longest-standing active Admin the owner, which may not be the person you'd choose.

  • You can't deactivate, delete or downgrade the owner in Manage › People until ownership has moved to someone else. Those options are missing from their row menu, and bulk Change Access Level and Deactivate exclude them because User is a School Owner.

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