🙌 The AI-Generated Skills Mapping option featured on this page, is a HowNow Pro Plan feature. To upgrade Plans, your workspace Admin must speak to your organisation's CSM. 🙌
Editing, deleting and checking up on how your content is performing is never hard work. The following is a breakdown of what your Content page shows you, and how you can use these insights to improve your teams’ learning experience.
Getting an overview of the Content page, starts with the following summary cards…
Content Created The total number of content items created on your workspace since launch. | Content Views **The total number of content items viewed on your workspace since launch. | Average Completion Rate of all the content on your workspace. | Average Time Spent Per Content An average of the total time spent learning across each content item, across all Users. |
** This includes internal content (created in the Studio), Content Library courses (LinkedIn, Coursera, etc.), and HowNow+ content. 3rd-party RSS feed content is not included here.
Note✨: The values shown in the summary cards, will change to reflect the data shown in the data table. This means using the filters to see specific data, will update the cards accordingly.
In the Content page's data table you will have columns showing you who published content, when, the Duration of the content, the number of assignees and the completion rate, among other data.
Two columns to take note of include:
First Published - this represents the first time that content is published to its assigned Users.
Last Published - this represents the latest date from which the same content was last updated. Updated in this context means the Author/Collaborator has selected Save & Publish (just Publish for Nuggets).
For example...
Banking 101 Course is created and published on 1 December.
The First Published column shows 01 Dec 2024.
The Author edits the Course on 8 December > clicks Save & Publish).
The Last Published column shows 08 Dec 2024.
This will update in real-time each time the content is updated and Save & Publish has been selected.
It won't be updated if the Author makes changes, but only clicks Save & Continue (to move to the next Step in the Editor).
Note✨: The value shown in the Assignees column, is clickable, opening the Assignees slide-out screen. The names shown here include all Users currently, and previously assigned.
The Name column specifically, will give you a 3-dot menu for each content item. Opening the menu can provide the following options (dependent on the content type):
Duplicate - this will take you to the Studio, to edit your direct copy
Edit - this will take you to the Studio, to make your changes
Preview - see content as an assignee would (actions made in Preview Mode are not recorded)
Unpublish - content returns to the Studio (for editing, to re-publish at a later point)
Easygenerator content: this can be unpublished and deleted from your workspace. Learn more in the following article: How to use the Easygenerator Integration and create content
Delete - permanently remove content
*Assign Learners - you can use this shortcut to assign Learners to your content
Add to Channel - add the content to any Channel, not already assigned to it.
Verify Content - if content is out-of-date, and you're it's Verifier, simply confirm it's up-to-date
Bookings (Live Class/Webinar/Events only) - this takes you to its Bookings page
**Change Visibility - control from where and how content is seen by Users
**Copy Link - share a private-access Link to content you've hidden from Users' search
** For more on what Content Visibility is, and how to manage it, check out our article: How to control Content Visibility.
Note✨: *Once your content is published, you'll be able to quickly assign Users, Custom Rules and Groups, via the Content insights page, using the Assign Learners shortcut.
Select the 3-dot menu for your content and choose Assign Learners.
This will open the assignment slide-out screen, revealing the same details as shown in the editor. Some exceptions include...
Email notifications toggle: this will need to be controlled within the editor.
Assignment via Pathways: this will show the number of Pathways your content is featured in, but to expand the list, you will need to go into the editor.
Select Update Learners to make your changes. A notification will appear in the bottom-right of the screen, confirming your assignment as updated.
You can access bulk-action options, by selecting the checkbox on the Name column. So, for multiple content items, at a time, you can...
Delete
Verify
Add to Channel
Change Visibility
Map Skills with AI
Map Skills (manually)
To understand more about how to Map Skills, manually or by using HowNow AI, read our article: How to map Skills to Content.
You can Export the data from the table, as top-level data, with or without Learner insights included.
Deep dive into specific content items:
To check out the insights for a particular content item, click on its name. This will open the content's sub-page, where you'll be able to see data for the Users assigned (and in some cases, previously assigned) to the content.
Nuggets:
Users Assigned **The number of Users who have been assigned to this Nugget. | % Completed The percentage of assigned learners who have viewed this Nugget. | Likes The number of likes this Nugget has received from assigned learners. | Comments The number of comments left in the Discussions section. |
**This value in the summary card also includes Users no longer assigned to this Course (applies to all internal content types).
Courses:
Users Assigned The number of Users who have been assigned to this Course. | % Enrolled The percentage of assigned learners who enrolled onto the Course. | % Completed The percentage of learners who have completed this Course. | Average Time Spent on this Course (average of all assignees). |
SCORM Courses:
Users Assigned The number of Users assigned to this SCORM Course. | % Completed The percentage of learners who have completed this SCORM Course. | Average Time Spent on this SCORM Course (average of all assignees). | Likes The number of likes this SCORM has received from assignees. |
Note✨: For SCORM Courses, the time spent learning a SCORM Course is locked-in, once the User has completed the Course for the first time. This means no matter whether the User is deactivated-reactivated, or the SCORM Course editor's Completion Tracking is set to When one lesson is complete, the User will always remain with the same amount of Time Spent.
Events/Live Classes/Webinars:
Users Assigned The number of Users assigned to this Event, Live Class or Webinar. | Bookings The no. of Users who have booked on to the Event, Live Class or Webinar. | Attendees The number of Users who joined the Event, Live Class or Webinar. | Users Cancelled The number of Users who cancelled their booking. |
You can also use Filters and sort columns, to further manage the data you see, and can export, for reporting.
Filters
Both the main page and sub-pages will have their own set of filters, making capturing specifics a lot easier, when reporting.
Content main page filter options include:
First Published (calendar) - surface only the content that was first published during a specific time period.
Source - filter only internal content created by your team, or maybe Content Library content (LinkedIn, Udemy, etc.).
Type - just want to report on Live Classes? Perhaps a blend of Nuggets and Pathways?
Language - all content that has a Language selected in the Language field, when it was being created.
Channels - all internal content that sits in your chosen Channel(s).
Author - content created by certain Authors.
Completion Rate - choose from a scale of 0 - 100.
Visibility - you may want to only see data for content that's only visible as Existing Content.
Skills Developed - for checking which content is associated with which Skill(s) across your org.
Skill Level - check which content has a Skill Level associated with it. Users who've completed it, will now have said level.
Last Published - useful for finding the latest content to be updated.
Content sub-pages also include many filters, with some stand-outs being...
Reports To - select to view the users learning this content, who report to a specific Line Manager.
Tags - some User's learning content may have been tagged with special notes ("Ella struggled with this", or, "Make Steven an Expert").
Expiry Date - if the Renewal Cycle/Expiry Date option is turned on for the chosen content type, then this filter allows you to see Users who've got an Expiry (they need to re-do the learning) within specific date ranges.
Note✨: When using the Channel filter, only Channels that have internal content assigned to them (created in the HowNow Studio), will appear from the filter's drop-down menu for selection. If a Channel exists with only third-party content, it won't be visible until a Nugget, or Course, etc., has been assigned to it.
Take a look at our video tutorial, below...