A course is complete when every lesson and assessment in Content Covered has a green tick.
How it works
Lessons count once you've finished them.
Assessments count once you've submitted them. If the assessment says you must pass to complete, it only counts when you reach the pass mark.
For example:
"Handling Customer Complaints" has two lessons and a knowledge check you must pass.
If you finish both lessons but fail the knowledge check, the course stays in progress until you retake it and pass.
When the last item is done:
The main button changes to Start Again, and the progress bar shows Completed
The deadline and any Overdue label disappears
You earn any Badge or Certificate attached to the course.
Other ways a course is completed
A manager or admin marks it complete for you. You'll see "Marked as Completed by..." above the lessons.
Multi-language SCORM courses are complete when you finish any one language.
What can change after you've finished
Lessons added later are labelled New. Your course stays complete, and they open as read-only.
Lessons you hadn't finished, for example because someone marked the course complete for you, also open read-only, so opening them doesn't change your record.
Recurring courses reset your progress when a new cycle starts, so you need to complete them again.