Expert search lets people find colleagues who are skilled in a topic, so they know who to ask. For example, searching for "Communication" lists people with that skill under Experts.
Before you start
You need Admin access to see the WORKSPACE section in Settings.
The Expert Search section only appears if HowNow has made it available for your workspace.
Turn expert search on or off
Select your name at the bottom of the sidebar, then select Settings.
Under WORKSPACE, select Features.
Under Expert Search, switch Enable Expert Search on or off.
If it's on, choose who people can find:
Global expert search: anyone in your workspace. Choose this if people often need help from other teams or locations.
Group expert search: only people who share at least one group with the person searching, not counting Everyone. Choose this if, for example, each store should only see its own experts.
Each change saves straight away, with no confirmation message, and applies to everyone in your workspace. When it's off, the Global and Group options are hidden.
What it changes
Search shows an Experts group.
Home and skill pages show Suggested Experts. The row disappears when there are no experts to show.
Your Global or Group choice applies to search, Home and skill pages. When expert search is off, experts don't appear in any of them.
Good to know
Who counts as an expert in search: someone whose average level for that skill is above Level 2, who is active and has signed in at least once. On a skill page, Suggested Experts only lists people at Level 3 or above, and at least at your own level. People never see themselves.
With Group expert search, someone who's only in Everyone sees no experts.