Connect Zendesk so articles from your Zendesk knowledge base appear when you search HowNow. Unlike other apps, Zendesk asks for your subdomain before you sign in.
Before you start
Your admin must have made Zendesk available.
Find your subdomain: the first part of your Zendesk web address. For
acme-support.zendesk.com, it'sacme-support.
Connect Zendesk
Select your name at the bottom of the sidebar, then Settings › Your Apps.
On Available to connect, select Connect next to Zendesk. The Add Zendesk Account window opens.
In the Zendesk subdomain box, type only your subdomain, for example
acme-support. The.zendesk.compart is already shown after the box.Remember: Don't paste the full address, such as
https://acme-support.zendesk.com. HowNow doesn't correct it, and Zendesk won't recognise it.Select Link account. Zendesk opens.
Sign in to Zendesk if asked, and allow HowNow access.
You return to HowNow and Zendesk moves to the Connected tab.
Good to know
If you see We couldn't connect your Zendesk account. Please try again., check the subdomain's spelling and try again.
To switch to a different Zendesk account, disconnect Zendesk, then connect again with the new subdomain.
Zendesk results appear under Files in search, and only you see them.